Responsible Gaming at 99cat — A Safe and Healthy Gaming Experience
99cat believes entertainment is for enjoyment, not stress. We place the highest priority on every player's mental well-being and financial safety.
Our Commitment to Responsible Gaming
99cat is committed to creating a safe, transparent and enjoyable gaming environment for players in Bangladesh. We believe responsible gaming is not just a rule — it is a way of life. Gaming should be a source of fun, never a cause of stress, financial hardship or family conflict.
On our platform, every player can personally control their deposit limits, playing time and account activity. 99cat's responsible gaming policy applies to everyone and is the core foundation of our service.
If you feel that gaming is affecting your daily life, do not wait — contact our 24/7 live chat support. Our Bengali-speaking support team is always by your side.
Participation on this platform is permitted only for those aged 21 or above. Registration and participation by minors is strictly prohibited.
Our Protection Tools
Deposit Limit Setting
You can set your own daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately, and a 24-hour waiting period applies if you wish to increase it.
Time Management and Time-Out
At 99cat you can temporarily deactivate your account for a set period — from 24 hours up to a few weeks. During this time you will not be able to access any games.
Self-Exclusion
If you feel gaming is getting out of control, use the self-exclusion feature. Once activated, your account remains suspended for an extended period and no promotional messages will be sent to you.
Reality-Check Notifications
After a set period of time, a notification appears reminding you how long you have been playing. This brief prompt keeps you aware of your gaming experience.
Account Security
Use a strong password and two-step verification on your account. Never share your account details with any third party.
24/7 Support Service
For any questions or concerns about responsible gaming, our Bengali-speaking live chat team is ready to help at any time.
Warning Signs of Problem Gaming
If any of the following signs apply to you, it is a signal that you need to take a break. Be honest with yourself and seek help if needed.
- A tendency to keep betting more and more in an attempt to recover lost money.
- Being unable to stop playing or having difficulty limiting yourself.
- Prioritising gaming over family, work or studies.
- Thinking about taking on debt or breaking into savings to fund gaming.
- Lying to or hiding things from family or friends about gaming.
- Using gaming as a way to escape stress or loneliness.
- Feeling restless or irritable when you stop playing.
Ways to Protect Yourself
Set a Budget
Decide before you play how much money you can afford to spend. Stop when that amount is gone. Never try to go beyond that limit.
Set a Time Limit
Decide in advance how long you will play each day. Use an alarm. Take regular breaks and spend time with family and friends.
Think of Gaming as Entertainment
Gaming is not a source of income — it is a form of entertainment. Winning is a bonus; losing is usually more common. Keep that reality in mind.
Avoid Gaming When Emotional
Do not game when you are stressed, feeling down or under the influence of alcohol. Your ability to make sound decisions is weakened in these states.
Protection of Minors and Age Verification
Every user's age is verified at the time of registration on 99cat. Only those aged 21 or above may participate on this platform. Creating an account on behalf of a minor or allowing a minor to play is strictly prohibited.
If there are children or teenagers in your household, please use parental control software on your device. Keep your account password and login details secure and do not share them with others.
99cat may request additional documents for age verification on any account that appears suspicious. The relevant account will remain suspended until verification is complete.
Core Principles of Age Protection
Self-Exclusion and Account Break Options
A key part of responsible gaming is the ability to give yourself a break when needed. 99cat offers three types of break options:
Temporary Break (Time-Out)
Keep your account temporarily inactive for 24 hours up to 30 days. During this time, no betting or deposits are possible.
Long-Term Self-Exclusion
Self-exclude for 3 months, 6 months or 1 year. During this period the account cannot be reactivated and no marketing messages will be sent.
Permanent Account Closure
If you want to close your account permanently, contact the support team. A permanently closed account cannot be recovered.
If you feel gaming is out of your control, send us a message on our 24/7 live chat right away. Our team will help you complete the self-exclusion process.
Steps to Activate Self-Exclusion
Contact Live Chat
Connect with our 24/7 live chat support and submit a self-exclusion request.
Choose a Duration
Select the break period that suits your needs — temporary or long-term.
Receive Confirmation
Once the process is complete, you will receive a confirmation message by email. Your existing balance will remain secure.
Notifications Will Be Paused
No promotional emails or messages will be sent during the self-exclusion period.
Core Principles of Responsible Gaming
Play for Entertainment
See gaming as a source of fun — not as income. Enjoy it without expecting to win.
Balanced Lifestyle
Maintain a balance between gaming and your family, work, health and social life.
Make Informed Decisions
Before placing each bet, think about whether it is within your means and whether you are in the right state of mind.
There Is No Shame in Seeking Help
Asking for help when you have a problem is the courageous thing to do. Our team is always by your side.
Frequently Asked Questions about Responsible Gaming
Play Safe, Stay Happy
Contact us to learn more about responsible gaming or if you need support. Enjoy a safe gaming experience across all our game categories.