99cat's Privacy Policy

1.1 Information You Provide Directly

When you register an account on 99cat or use our services, you provide certain information yourself. This information includes:

• Your full name and username
• Email address
• Date of birth (for age verification — for users aged 21 and above only)
• Mobile number (if applicable)
• Payment information such as your bKash, Nagad, Rocket or Upay account number
• Bank account details (for bank transfers)
• Any information provided during support communications

1.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically. This includes:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited, date and time
• Referral URL (where you came from before reaching our site)
• Data collected from cookies and similar tracking technologies
• Gaming activity and transaction history

1.3 Identity Verification Information (KYC)

For transactions above a certain amount, or in compliance with applicable regulations, we may request additional information for KYC (Know Your Customer) verification, such as a copy of your National ID (NID), passport or other government-issued identity document.

Collected information is used for the purposes listed below:

2.1 Service Delivery and Operation

• Creating and managing your account
• Processing transactions — deposits and withdrawals (bKash, Nagad, Rocket, Upay and bank transfer)
• Managing bonuses and promotions
• Running gaming operations and resolving issues
• Verifying your identity and age

2.2 Support and Communication

• Providing 24/7 Bengali live chat support
• Sending important notifications by email
• Resolving technical issues
• Sending account security alerts

2.3 Security and Compliance

• Preventing fraud, money laundering and other illegal activities
• Enforcing responsible gaming rules
• Meeting applicable legal obligations
• Maintaining records for dispute resolution

2.4 Improvement and Research

• Analyzing and improving the overall user experience on the platform
• Identifying and resolving technical issues
• Conducting research for new feature development

We use cookies and similar technologies on our website. Cookies are small text files stored in your browser or on your device.

3.1 Types of Cookies We Use

• Essential Cookies: Essential for the core operation of the website. Without these, the site will not function properly.
• Functional Cookies: Used to remember your preferences and settings, such as language preferences.
• Analytics Cookies: Help us analyze how users are using our site.
• Security Cookies: Used to detect and prevent fraudulent activity.

3.2 Cookie Controls

You can control or refuse cookies by changing your browser settings. Please note, however, that disabling cookies may cause some features of our platform to not work properly.

We do not sell, rent or commercially distribute your personal information. However, information may be shared with third parties in the limited circumstances listed below:

4.1 Service Provider Partners

Trusted third-party service providers who help operate our services may receive a limited amount of information, such as payment processing services (bKash, Nagad, Rocket, Upay and banks), technology service providers, and security verification companies. These companies work under our guidance and privacy policy and may not use the information for any other purpose.

4.2 Legal Obligations

If we are required to disclose information by court order, a lawful request from a government authority, or applicable law, we will do so. In such circumstances we will make reasonable efforts to notify you.

4.3 Business Transfers

In the event of a merger, acquisition or sale of assets, the portion of your information that is relevant may be transferred. In that case we will give advance notice and your consent will be obtained before the new policy takes effect.

We retain your information only for as long as necessary or legally required. Our retention policy is detailed below:

5.1 Active Accounts

All information will be retained while your account is active. Even after an account is closed, information may be kept for a specified period for legal and regulatory reasons.

5.2 Transaction Records

Financial transaction records are retained for at least five years from the date the account is closed or the last transaction occurs. This is necessary to comply with financial regulations.

5.3 KYC Documents

Identity verification documents are retained for a specified period after account closure in accordance with applicable regulations.

5.4 Data Deletion Requests

You may request that your information be deleted. Please note, however, that if legal obligations exist, it may not be possible to delete all information immediately. To make a request, write to [email protected].

99cat uses industry-standard security technologies and practices to protect your personal information. Our security measures include:

• SSL Encryption: All data transfers between you and our servers are secured by SSL/TLS encryption.
• Password Hashing: Your password is never stored in plain text; it is protected using a strong cryptographic hashing method.
• Access Controls: Only authorized staff have limited access to the information they need.
• Regular Security Audits: Our systems undergo regular security testing and assessments.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active.
• Two-Factor Authentication: An additional security verification option is available when logging into your account.

Please note, however, that transmitting data over the internet is never completely risk-free. We take every reasonable measure to ensure maximum security, but no one can guarantee complete security. Please also keep your password strong and do not share it with anyone.

You have a number of important rights over your own information. 99cat is committed to respecting these rights:

7.1 Right to Access

You may request to view what information we hold about you at any time. To make this request, write to [email protected].

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. This can be done through account settings or via support.

7.3 Right to Deletion

In certain circumstances you have the right to request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object to your information being used for marketing or analytics purposes. If the objection is accepted, we will stop the relevant activity.

7.5 Right to Close Your Account

You may request to close your account at any time. Contact our support team via 24/7 live chat or email.

99cat provides services only to users aged 21 and above. We do not intentionally collect any personal information from anyone under the age of 21.

Age is verified at the time of registration and we actively take technical measures to prevent minors from gaining access. If we become aware that a minor has created an account, we will immediately close that account and delete the related information.

As a parent or guardian, if you believe your child has registered on our platform, contact [email protected] immediately.

We may update this Privacy Policy from time to time. For any significant changes:

• The "Last Updated" date on this page will be changed.
• A notification may be sent by email to registered users.
• A notice may be displayed on the platform when you log in.

Continuing to use the platform after a change takes effect will be considered your acceptance of the new policy. If you do not agree to the new policy, you may close your account.

If you have any questions, concerns or requests regarding this Privacy Policy, please do not hesitate to contact us. Our dedicated privacy team is ready to resolve any issues you have.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response Time: Email requests are answered within 30 business days

Your privacy is very important to us. We are always committed to maintaining your trust and confidence.